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  • How do I transfer funds through NEFT/RTGS in my trading & demat account and FAQs on them?

    Q. What is the HDFC 'eCMS' facility? Who can avail this facility?

    Answer: You can easily transfer cash via RTGS/NEFT using HDFC eCMS (Electronic Cash Management System) to rapidly increase your trading potential. This will help our 2in1 & non POA customers to get trading limit almost on a real time basis.

    Q. Can 3-in-1 clients also benefit from this feature?

    Answer: Absolutely, this feature is designed for both 2-in-1 and 3-in-1 clients. It offers a convenient alternative solution if the usual hold-mark process encounters any issues.

    Q. What are the NEFT details for the account transfer?

    Answer:

    HDFC Bank Ltd
    AXIS SECURITIES LTD
    00600340042024
    FORT, MUMBAI
    Mumbai FORT
    CURRENT
    HDFC0000060


    Q. Can I transfer funds from any bank account (Non Mapped) to activate teh instant trading limits?

    Answer: No, funds must be transferred from the linked primary bank account to the specified HDFC Bank account to activate instant trading limits.

    Q. What happens if I transfer funds from a non-linked bank account?

    Answer: Unknown funds will be returned to your bank account/s after EOD reconciliation.

    Q. Can I use other bank accounts besides primary ones for fund transfers?

    Answer: To ensure prompt activation of instant trading limits, we recommend you to use your linked primary bank account for fund transfers to the specified HDFC Bank account. Please note if the funds are transferred from a different account, which our system does not recognize, our team will initiate a refund.

    Q. Can I obtain the trading limit in commodity and Equity segments?

    Answer: Currently, this feature is available to get the limits for Equity, Futures and Options (Currency & Derivatives) only. We are in process to activate the feature for commodities trades.

    Q. How long does it take for trading limits to be granted after the transfer?

    Answer: Through eCMS pay, you get the limits close to real-time. Trading limits will be granted once the typical debit from the your account occurs, and the RBI settles the transfer into the beneficiary account. This timing is determined by the bulk settlement cycle of RBI for NEFT transactions. For RTGS, the settlement is instant, immediately activating the trading limits once the funds are credited to our bank account.

    Q. Where will the limit be updated in FO? or Where can I view the limits/funds?

    Answer: The trading limit will be updated in the ledger balance column in the front office for all the transactions done until 5PM. However, for post-EOD transactions tentative 5 p.m. onwards, it will be first updated in the ledger balance column and the same will be reflected in the bank hold column on the following day in the limit page.

    Q. Why is it taking longer to add the limits through NEFT?

    Answer: Trading limits will be granted once the typical debit from the client's account occurs and the RBI settles the transfer into the beneficiary account. So whenever you transfer funds through NEFT the amount is first credited in the Beneficiary’s account after it is debited from your account, once we get a confirmation we then add the limits to your account, this process in rare scenarios may a take a longer time than usual.

    Q. Is IMPS transfer allowed for instant trading limits?

    Answer: While IMPS transfers from certain banks are currently working, we recommend using NEFT or RTGS for transferring funds to activate instant trading limits. We are keeping an eye on IMPS functionality and will update you accordingly.

    Q. What happens if I have multiple accounts linked with my bank account?

    Answer: If one bank account is linked in multiple accounts, the limit will not be given through this process.

    Q. Is there any cut off timing for the fund transfer?

    Answer: No, there is no time limit for fund transfers or a certain cut off timing, you may transfer funds at any time, however, the transactions received after EOD, tentatively 5:00 p.m., will be evaluated the next day in the back office.

    Q. Will the updated trading limits be visible during End of Day (EOD) and Start of Day (SOD) processes?

    Answer: The updated trading limits will not be visible during EOD and SOD processes. However, please note that the limits are being updated in the background. You can still access and utilize the updated limits once the EOD and SOD processes are completed, tentatively 5:00 p.m. to 8 p.m.

    END
  • How to raise a complaint with Axis Direct?

    How to raise a complaint with Axis Direct?

    1) You may contact us on 022-4050 8080/022 6148 0808, NRI – 022 6148 0809 for cyber attack queries - 022 6148 0808 OR You can send us an E-mail on This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. in addition to this on any of the contact numbers & E-mails mentioned in the escalation matrix listed on the Contact Us page at simplehai.axisidrect.in. Or You can physically visit a branch Or Contact us through social media such as Twitter, Facebook, LinkedIn, Instagram etc. to raise a complaint with us

    2) We will analyze your query based on your query type and bifurcate it into Query, Request or Complaint

    3) If it is a query we will provide you the resolution on the first interaction and close the query

    4) If it is a Request or a complaint we will raise a complaint on your behalf and assign it to the designated team and will share a complaint reference number with you

    5) You can then track your complaint on our portal or check the final resolution once the complaint is closed on our portal simplehai@axisdirect.in under the support>>FAQ section>> Track My Requests, you will also receive an E-mail and an SMS from us informing you about the closure

    Complaints Flow



    Track Your Request


    END
  • How to add a Nominee to your account ?

    How to add a Nominee to your account online (NSDL) – Axis Direct Web Portal?

    Please note: It is mandatory to update nomination on your account before 30th September, 2023 to avoid deactivation of your trading account, hence, we urge you to update the nomination on your account at the earliest. This process is only for NSDL accounts, for a CDSL account or if you have multiple holders on the account, please submit the following documents at the nearest Axis Bank branch:

    1. The Multiple Nomination Form (Click Here to download)

    Step 1: Click Here to login to your account, You would get the following pop up to update nomination is not updated in your account, if already updated and you wish to change the details select ‘My Account’ from the ‘Take Me To’ dropdown and click on the ‘Add Nomination’ tab



    If already updated and you wish to change the details select ‘My Account’ from the ‘Take Me To’ dropdown and click on the ‘Add Nomination’ tab



    Step 2: If you are nominating someone on your account for the first time, the system will ask you to either Opt Out or update nomination choose your desired option and click on ‘Proceed’



    Step 3: Fill in the details of Nomination in the online form, in case the nominee stays on the registered address on the account, you can pre fill the details by click on ‘Same as account holder’ if you wish to add more than 1 nominee you can click on the ‘Add Nomination’ and fill in the details, once you have updated the details click on the ‘Confirm Changes’ tab



    Step 4: A pre- filled form as shown in the image below will pop up, please check the details, once confirmed scroll right at the bottom of the form to find ‘I wish to nominate Demat & Trading/MFD account [As per details given below]’disclaimer as shown in the image below; accept the disclaimer if you agree and then click on ‘Proceed’



    Step 5: A success message would show up and the following pop confirms that your nomination request has been taken.



    Check Status:

    Login to your account and select ‘My Account’ from the ‘Take Me To’ dropdown and then click on the ‘Add Nomination’ tab, once you do that red ‘View History of Online Nomination’ link as shown in the image below



    The Following page would show up, if the status says ‘Submitted’ that means your request is under process, if it says ‘Rejected’ it is rejected and the reason will be shared with you on your registered E-mail ID, if the status says ‘Downloaded’ it is processed, if you click on the ‘Nominee Details’ link you would be able to view the nominee details in a pop up as shown below:



    Nominee Details pop up



    Click Here to download a document on this process

    END
  • Recent changes in FNO Margin calculation effective 23rd August, 2023

    This is an important update regarding the cash margin requirements for Futures and Options (F&O) trading guidelines set by the SEBI & Stock Exchanges.

    The regulators require Clearing Member/Trading Member to maintain at least 50% cash or cash equivalents and the remaining 50% in terms of non-cash collateral (Approved by Clearing Corporation [CC]) margin towards total margin requirements at any point in time.

    Accordingly for F&O positions, we request you to maintain 50% margin in the form of cash or cash equivalents (collateral) and 50% in terms of non-cash collateral. In case sufficient cash margin is not maintained, the shortfall funds will be deployed by Axis Securities Limited (ASL).

    To provide you with a clearer understanding, here are a few scenarios:

    Scenario 1: 50% Cash Margin Assuming your total margin requirement for F&O positions is Rs. 1,00,000. To comply with the new regulation, you need to maintain at least Rs. 50,000 (50% of the total margin) in cash in your trading account. The remaining Rs. 50,000 can be pledged as approved securities.

    Scenario 2: 40% Cash - 60% Collateral In this instance, let's assume the margin required for selling a Nifty Call Option is Rs. 1,00,000. You have Rs. 40,000 cash and Rs. 60,000 limit for pledging approved securities in your account, and you create a position for 30 days using these funds and limits. In this case, as the cash margin is below Rs. 50,000, you will incur interest charges on the Rs. 10,000 deficit of cash margin, as per your DPC rate.

    The following report will be sent to you on T+1 day for you to calculate the shortfall.

    Please find below a sample calculation:

    Header Header Description Formula Description Values
    A TOTAL_MARGIN_REQUIRED (F&O/ Currency) A 100,000
    B 50% Margin (Collateral) B = A / 2 50,000
    C 50% Margin (Cash) C = A / 2 50,000
    D Non Cash Collateral Available D 40,000
    E Shortfall in collateral E = (D - B) 40,000
    F Cash Equivalent Available (GSECs /SGB etc) F 10,000
    G Due date Ledger Balance G 10,000
    H FD Value H 5,000
    J Total Cash Shortfall J = C-F-G-H 25,000
    K Total Shortfall K = E + J 65000


    For the amount funded by ASL, interest by way of Delay Payment Charges (DPC) will be levied as per the prevailing DPC rate on a daily basis on the shortfall amount, which shall not exceed 18% p.a. + 18% GST.

    Further, if the non-cash collateral given by you is not part of the approved list of CC or lower benefit is passed by the CC due to quantity limit restrictions, the above interest shall be levied. This will come into effect from the trade date August 23, 2023.

    These changes aim to ensure the financial markets' stability and integrity, and we appreciate your understanding and cooperation as we comply with SEBI's regulations. Our support team can help you with any questions about these changes or your trading account. We assure you of all the support to ensure a smooth trading experience.

    If you wish to know the list of securities accepted by the exchange as Cash components please Click Here and search for 'Revised list of Approved Securities and Approved Banks' and look for 'NSE Clearing Capital Market' under the 'DEPARTMENT' column.

    END

  • How to apply for an IPO - RING Mobile App

    How to apply for an IPO - RING Mobile App?



    Click here to download a document on this process.

    END
  • How to view and download the Holding, the Transaction and DP Bill Statements - Web Portal

    How to view & download the Holding, Transaction & DP Bill Statements – Web Portal?



    Step 1: Login to your account on simplehai.axisdirect.in



    Step 2: Select ‘REPORTS & SERVICES’ from the left menu bar.



    Step 3: Select ‘DEMAT REPORTS & SERVICES’ to proceed



    Step 4: A new window would open up, just scroll down on this page to find the various options to download the statement, you can download the report in PDF, Excel or mail it to your registered E-mail ID, by default the date of the report is as on today, if you wish to get it for another date, you need to get in touch with RM or the customer service team on Contact US



    Transaction Statement

    On the same page click on ‘Statements’ and then select ‘Transaction Statement’



    You can choose to download the statement as per the desired date range or for a specific Financial Year, choose your desired option and then click on the ‘Get Statement’ tab.

    Your Demat Transaction statement will be visible on this screen and the download options will be available on the right, you can download the report in PDF, Excel or mail it to your registered E-mail ID



    DP Bills

    Select ‘DP Bills’ from the ‘Statements’ dropdown



    Click on the red link before the desired bill you wish to view under the ‘Bill No.’ column to view or download the bill



    Click here to download a document on the above process. END
  • Validation of KYC records by KRAs, to avoid deactivation of your Trading Account

    As per the SEBI circular NSDL/POLICY/2023/0055 dated April 30, 2023, every customer has to validate their KYC through OTP validations once their KYC registration is completed.
    Hence we request you to check your KYC status on the CVL KYC by following the steps mentioned below:
    1) Click on KYC Status 2) Click on ‘KYC Inquiry’ 3) Enter your PAN and click on the check box before ‘I am Human’ captcha & hit ‘Submit’
    If your KYC status shows ‘KYC on hold’ or ‘Not Registered’ or if there are changes needed in KYC details you need to submit the following documents at the nearest Axis Bank branch and obtain an IPV and OSV stamp on the KYC copies to complete the KYC registration and then follow the process given below for validation post the registration is completed:
    1) KYC_2021 Form (Click Here to Download) 2) Self attested PAN card Copy 3) Self attested (Aadhaar number masked) Aadhaar card copy
    Once you complete the above process or in case your KYC shows registered, to activate the account at the UCC (Exchange) level, you would have to complete an OTP validation on your mobile number and E-mail ID on the links given below, (Please select appropriate link on the KYC registration agency mentioned in the first column of the CVL KRA Inquiry website):


    CVL:Click here for CVL KRA validation.

    NDML:Click here for NDML KRA validation. Dotex:Click here for Dotex KRA validation. Karvy: Click here for Karvy KRA validation. CAMS:Click here for Karvy KRA validation.

    END
  • How to view and download Reports related to your Equity Trades?

    The Reports section in Swift Trade gives you an access to all the historical reports in regards to your trades in several products offered by Axis Direct, in this process document we will learn how to download and read the different types of reports and how they can be helpful to keep you abreast with your trades on a daily basis.

    All of these reports can be obtained only for the past year.


    Where can I find the Reports section?

    Login to your account and click on ‘SWIFT TRADE’, click on ‘Reports’ and find your desired reports under the ‘EQUITY REPORTS’ column.



    1) Order Log: The Order Log/Order Book is a summarized report which covers all the Equity orders placed by you in a desired date range.

    How to download?To access the report click on the click on ‘Order Logs’ in ‘Reports’ under the ‘EQUITY REPORTS’ column and select the desired date range to view or download the report by clicking on the desired tabs after date selection.

    Significance:This report helps you track/check the trail of your previous orders.

    2) Trade Details: The Trade Details/Trade Book is a summarized trade report for all the executed orders in your Axis Direct account.

    How to download?To access the report click on the click on ‘Trade Details’ in ‘Reports’ under the ‘EQUITY REPORTS’ column and select the desired date range to view or download the report by clicking on the desired tabs after date selection.

    Significance:This report is useful in many ways when trying to calculate the Brokerage and Taxes, the PNL etc, a general report to be referred to in order to keep yourself abreast with the executed trades in your account.

    3) Trade Bills: Trade bills are consolidated bills generated for all the equity trades you do during a trading session.

    Significance:Trade bills have details of the brokerage & taxes charged for your trades in a day just as a contract note would have, if you want to check these details in a summarized way, you can refer to this report.

    4) Delivery Details: Delivery details shows the list of Stocks for all the settled or settlement due/outstanding transactions done by you in a desired date range selected.

    How to download?Select ‘Delivery Details’ under the ‘EQUITY REPORTS’ column in ‘Reports’, then select the drop downs.

    Significance:This report can be referred when you have discrepancies in the quantity of shares post settlement, generally during auctions.

    5) Pay in/ Payout Shortage Report

    How to download?Select ‘Payin/Payout’ under the ‘EQUITY REPORTS’ column in ‘Reports’

    Significance:The quantity/ies which are not settled are been displayed here. Shortfall of quantity while placing any order will be displayed.

    6) E-margin Position Report: The Order Log/Order Book is a summarized report which covers all the Equity orders placed by you in a desired date range.

    How to download?Select ‘E-margin Position Report’ under the ‘EQUITY REPORTS’ column in ‘Reports’.

    Significance:This is one of the most important reports for E-margin traders. it gives a detailed view of the journey of an E-margin stock from the day it was bought to the day it was sold for a desired date range.

    7) E-margin Fund Requirement

    How to download?Select ‘E-margin Fund Requirement’ under the ‘EQUITY REPORTS’ column in ‘Reports’.

    Significance:The E-margin Fund Requirement is an important report because it helps you understand the consolidated margin required on daily basis for your open E-margin positions, you must refer this when there is a deduction or a credit in your account due to an Increase or decrease in the Margin requirements of your open positions and MTM for all the open position.

    Click Here to go through a detailed document on how to read the Equity Reports.
  • How to Redeem Mutual Funds on the RING Mobile app & Swift Trade?

    Click here to know how to redeem Mutual Fund units on the RING mobile app.
    Click here to know how to redeem Mutual Fund units on the Swift Trade Platform on the Axis Direct portal.
  • There was an amount of Rs. 885/663.75 deducted from my account; I would like to know why?

    For every active Demat account with Axis Securities Ltd. there is a fee of Rs. 750 + 18% GST charged/562.50 + 18% GST charged on the account on an annual basis, these are termed as the Annual Maintenance Charges (AMC).

    Ledger Narration for the fee: “Being Demat charges for (Month) (Demat Account Number)”

    Axis Bank savings account customers: The AMC for the first year is free for all the customers who link an Axis Bank savings account with their AxisDirect trading account, the AMC for such customers will be charged as explained in the example below:

    Scenario 1:

    Account Opening Date: 1st September, 2022

    NO AMC from 1st September, 2022 to 1st September, 2023

    First AMC will be charged on 1st September, 2023 for the period 1st September, 2023 to 1st April, 2024.

    From here on the customer will be charged Rs. 885/663.75 for the full financial year from 1st April, 2024 onwards every year.

    Non – Axis Bank savings account customers: If you choose to link a non Axis Bank savings account with your AxisDirect trading account, the AMC is charged as explained in the example below:

    Account Opening Date: 1st September, 2022

    An AMC of Rs. 350 is charged for the first year.

    From then on the customer will be charged Rs. 885 for the full financial year from 1st April, 2024 onwards every year.

    For more information on the Demat charges charged on your account Click Here to view the Schedule of Charges for your Demat account.

  • What do the narrations/entries in my Ledger mean?

    Click here to know what do the narrations/entries in the Ledger mean?
  • Why do I get only 80% of the value of the sales proceeds to buy the same stock on the same Day in Cash once Sold?

    In general, there is a margin applicable for all the trades irrespective of a buy or sell trade, as per the peak margin requirement. However, this margin for a sell trade is not charged at the time of order placement since the exchange has issued guidelines to consider EPI (Early payin of shares) value.


    Hence, if the same scrip is bought back by bringing in fresh funds at any given time during the day, it will result in short allocation of Margins and since there are no net delivery obligations, there cannot be any EPI value consideration. In short, this will amount to Intraday trade activity.


    Based on the above condition, you only get 80% of the value of the sales proceeds to buy the same stock on the same Day in Cash once Sold provided you have not placed any order in Intraday, Cover, E-Margin, F&O and currency segments. If you have placed even a pending order in any of the above products viz. Intraday, Cover, E-Margin, F&O and Currency, you will not be able to buy back the stocks of the same security earlier sold in CnC on the same day. Similarly, buyback of shares in E-Margin i.e. roll over of E-Margin positions, earlier squared off from E-Margin open positions, will now be allowed to an extent of 80%.



  • How can you Download Financial Ledger from the web portal?

    Click here to know the steps to donwload the Financial Ledger from the Web Portal.
  • I want my Trading and Demat account statements

    Login to your account on login.axisdirect.in

    • Click on 'Reports & Services' from the left scroll bar menu
    • Click on Demat Reports & Services
    • Select the desired Date and click on the PDF/Excel logo to download in the desired format.

    You can also Download the Demat Transaction statement or DPBILL from the 'Statements' tab on the same page

    OR

    Click on the 'Request Statement' on contact us to get the statements on your registered e-mail id.
  • What is the procedure to create username and password for my Axis Securities trading account

    You can activate your account and create username and password by following the below path
    Visit www.axisdirect.in
    • Click on Support
    • Click in Login Support
    • Click on Activate Your Account
    After entering the PAN, you will have to enter a One Time Password (OTP) sent on your registered mobile number


    Click here to know how to create your Username & Password on the RING mobile app.
    Click here to know how to create your Username & Password on the SWIFT TRADE platform.
    Click here to know how to create your Username & Password on the SWIFT TRADE platform for NRI customers.
  • Can I transfer Funds from any of my Bank Accounts?

    No, as per SEBI guidelines you can only transfer funds to trade from your linked savings bank account in the trading account.

  • How can I check my order status for the trades placed?

    You can view the status of your orders by following the path  - Login to www.Axis Direct.in ( Select Take me to Trading option from dropdown) >> Click on Trade >> Order Status 

  • What is the minimum brokerage charged by AxisDirect?

    The minimum brokerage charged for all orders in Equity Segment except Equity SIP orders will be Rs 25/- per order for Resident Indian clients, HUFs, Corporates etc. In Equity SIP the minimum brokerage charges will be Rs 20 per order. However the brokerage charged will not exceed 2.5% of the transaction value and Rs 0.25 per share in case of securities quoting below Rs 10. 

  • How can I view my current brokerage plan ?

    You can view your current brokerage plan by following the path:

    Post Login>View Edit Profile > My Subscription >

  • When will the realized profits / losses get credited / debited to/from my Savings account?

    Realized profit, in case of square off will get credited to the linked savings bank account on 'T+2' from the date of square off. Realized loss, in case of square off will get debited from the linked savings bank account on 'T' day i.e. on the date of square off.

  • I want to transfer funds from trading account to my savings account

    In general, the unutilized amounts are automatically released by the end of the day.
    However to transfer the funds from your trading account to savings account:
    • Login to our website www.Axis Direct.in .
    • Click on 'Limits'.
    • Select 'Cash Limit' option.
    • In 'Funds Hold and Release’ option enter the amount in the 'Amount' column and click on 'Release'.
    Please Note: The funds would be released subject to T day fund obligation if any.

  • How to check the details of credit and debit of amount in my trading account

    To view the details of 'debit and credit" in your trading account refer the Financial Ledger:
    • Login to www.Axis Direct.in
    • Click on 'Trade' option available on the left hand corner
    • Click on 'Reports for ledger'
    • In 'Ledger' click on 'Financial ledger'


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