Contact us

1. You may contact us on 022 4050 8080/ 022 6148 0808, NRI – 022 6148 0809 for cyber attack queries - 022 6148 0808
   Or
   
   You can send us an E-mail on helpdesk@axisdirect.in, dphelp@axisdirect.in, nri@axisdirect.in
   Or
   
   cybersecurity@axisdirect.in in addition to this on any of the contact numbers & E-mails mentioned in the escalation matrix listed on the Contact Us page at
   simplehai@axisdirect.in.
   
   Or
   
   You can physically visit a branch
   Or
   
   Contact us through social media such as Twittter, Facebook, Linkedin, Instagram etc. to raise a complaint with us
2. We will analyze your query based on your query type and bifurcate it into Query, Request or Complaint
3. If it is a query we will provide you the resolution on the first interaction and close the query
4. If it is a Request or a complaint we will raise a complaint on your behalf and assign it to the designated team and will share a complaint reference number with you
5. You can then track your complaint on our portal simplehai@axisdirect.in under the support>>FAQ section
6. Once the complaint is closed you will receive an E-mail and an SMS from us informing you about the closure, you can check the comments and the resolution on our portal simplehai@axisdirect.in under the support>>FAQ section>> Track My Requests

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