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Resident Indians.
All Products trading and queries
Demat Queries
Customer Care Timings:
Commodities and Currency trading
Customer Care Timings:
NRI
All Products trading and queries
NRI Customer Care Timings:
For order placement / Queries :
- Raise a Query
- Track My Requests
- NSE at https://investorhelpline.nseindia.com/NICEPLUS/.
- BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
- NCDEX at https://ncdex.com/investor_complaint
- MCX at https://www.mcxindia.com/Investor-Services
-
You may contact us on 022 4050 8080/ 022 6148 0808, NRI – 022 6148 0809 for cyber attack queries - 022
6148 0808
Or
You can send us an E-mail on helpdesk@axisdirect.in, dphelp@axisdirect.in, nri@axisdirect.in
Or
cybersecurity@axisdirect.in in addition to this on any of the contact numbers & E-mails mentioned in the escalation matrix listed on the Contact Us page at
simplehai@axisdirect.in.
Or
You can physically visit a branch
Or
Contact us through social media such as Twittter, Facebook, Linkedin, Instagram etc. to raise a complaint with us - We will analyze your query based on your query type and bifurcate it into Query, Request or Complaint
- If it is a query we will provide you the resolution on the first interaction and close the query
- If it is a Request or a complaint we will raise a complaint on your behalf and assign it to the designated team and will share a complaint reference number with you
- You can then track your complaint on our portal simplehai@axisdirect.in under the support>>FAQ section
- Once the complaint is closed you will receive an E-mail and an SMS from us informing you about the closure, you can check the comments and the resolution on our portal simplehai@axisdirect.in under the support>>FAQ section>> Track My Requests
022-61480808
cybersecurity@axisdirect.in
Investor Grievances escalation matrix for Axis Securities Trading, Demat Account and PFRDA customers: -
| Details of | Contact Person | Address | Contact No | Email Id |
|---|---|---|---|---|
|
Customer Care Information required while registering the query: Client nameClient code Mobile number Complaint description Please send the query from your registered E-mail Id for security purpose |
Customer Service Team | Axis Securities Ltd., Aurum Q Parć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, Plot No. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code – 400710 | RI 022 40508080 / 022 61480808 NRI: 022-61480809 |
RI: helpdesk@axisdirect.in dphelp@axisdirect.in
cybersecurity@axisdirect.in NRI: NRI@axisdirect.in cybersecurity@axisdirect.in |
Working Hours - 9 am to 6 pm all trading days
| Details of | Contact Person | Address | Contact No | Email Id |
|---|---|---|---|---|
|
ESC Level 1: Head -
Customer Service If you do not receive a satisfactory response at customer care,please contact our Customer Service Head |
Mr. Bidhu Bhushan Panda | Axis Securities Ltd., Aurum Q Parć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, Plot No. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code – 400710 | 022-68555569 | customer.grievance@axisdirect.in |
Working Hours - 9 am to 6 pm all trading days
| Details of | Contact Person | Address | Contact No | Email Id |
|---|---|---|---|---|
|
ESC Level 2: Compliance Officer Incase you are not satisfied with the response at Level 1 within 7 working days, you could contact our Compliance Officer |
Mr. Rajiv Kejriwal (For Broking and Demat) Mr. Maneesh Mathew (For PMS) |
Axis Securities Ltd., Aurum Q Parć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, Plot No. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code – 400710 | 022-68555574 | compliance.officer@axisdirect.in |
Working Hours - 9 am to 6 pm all trading days
| Details of | Contact Person | Address | Contact No | Email Id |
|---|---|---|---|---|
|
ESC Level 3: CEO In absence of response/complaint not addressed to your satisfaction at Level 2, you may lodge a complaint to our CEO |
Mr. Pranav Haridasan | Axis Securities Ltd Unit No. 002 Building A Agastya Corporate Park Piramal Realty Kamani Junction Kurla (W) Mumbai 400070 | 022-68555565 | ceo@axisdirect.in |
However, in absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at
https://scores.sebi.gov.in/ or
Working Hours - 9 am to 6 pm all trading days
Locate a branch in your city
Key Managerial Personnel
| Other Key Managerial Personnel | Name of Individual | Address | Contact No | Email ID |
|---|---|---|---|---|
| CEO | Mr.Pranav Haridasan | Axis Securities Limited, Aurum Q Parć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, Plot No. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code – 400710 | 022-68555565 | ceo@axisdirect.in |
| COO | Mr. Selven Rodrigo | Axis Securities Limited, Aurum Q Parć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, Plot No. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code – 400710 | 022-68555583 | coo@axisdirect.in |
| CFO | Mr. Hemant Patel | Axis Securities Ltd , Unit 002 A, Building - A, Agastya Corporate Park, Piramal Realty, Kamani Junction, Kurla West, Mumbai - 400 070 | 022-68555610 | cfo@axisdirect.in |
| Compliance Officer | Mr. Rajiv Kejriwal | Axis Securities Ltd , Unit 002 A, Building - A, Agastya Corporate Park, Piramal Realty, Kamani Junction, Kurla West, Mumbai - 400 070 | 022-68555574 | compliance.officer@axisdirect.in |
| Company Secretary | Mr. Komal Nagdev | Axis Securities Ltd , Unit 002 A, Building - A, Agastya Corporate Park, Piramal Realty, Kamani Junction, Kurla West, Mumbai - 400 070 | 022-68555574 | companysecretary@axisdirect.in |
Working Hours - 9 am to 6 pm all trading days
Request Statement
×Get your Statement over your registered e-mail id.
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Access your account statements anytime through any of the below channels:
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Go to Profile (top left) → Reports → My Reports
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Send “Hi” to 7777096543 → Select Statements
You shall receive a mail with the requested statement within 12-24 hrs of placing the request
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