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All Products trading and queries

Demat Queries

Customer Care Timings:

Commodities and Currency trading

Customer Care Timings:

For order placement / Queries :

Details of	Contact Person	Address	Contact No	Email Id
Customer Care Information required while registering the query: Client name Client code Mobile number Complaint description Please send the query from your registered E-mail Id for security purpose	Customer Service Team	Axis Securities Limited, Aurum Q Parć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, Plot No. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code – 400710.	RI 022 40508080 / 022 61480808 NRI: 022-61480809	RI: helpdesk@axisdirect.in dphelp@axisdirect.in cybersecurity@axisdirect.in NRI: NRI@axisdirect.in cybersecurity@axisdirect.in

Details of	Contact Person	Address	Contact No	Email Id
ESC Level 1: Head - Customer Service If you do not receive a satisfactory response at customer care,please contact our Customer Service Head	Mr. Bidhu Bhushan Panda	Axis Securities Limited, Aurum Q Parć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, Plot No. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code – 400710.	022-68555569	customer.grievance@axisdirect.in

Details of	Contact Person	Address	Contact No	Email Id
ESC Level 2: Compliance Officer Incase you are not satisfied with the response at Level 1 within 7 working days, you could contact our Compliance Officer	Mr. Jatin Sanghani	Axis Securities Limited, Aurum Q Parć, Q2 Building, Unit No. 1001, 10th Floor, Level – 6, Plot No. 4/1 TTC, Thane - Belapur Road, Ghansoli, Navi Mumbai, Pin Code – 400710.	022-68555574	compliance.officer@axisdirect.in

Details of	Contact Person	Address	Contact No	Email Id
ESC Level 3: CEO In absence of response/complaint not addressed to your satisfaction at Level 2, you may lodge a complaint to our CEO	Mr. B Gopkumar	Axis Securities Ltd , Unit 002 A, Building - A, Agastya Corporate Park, Piramal Realty, Kamani Junction, Kurla West, Mumbai - 400 070.	022-68555565	ceo@axisdirect.in

Cyber Attack Queries:
022-61480808
cybersecurity@axisdirect.in

Get your Statement over your registered e-mail id.

EMAIL

Send an e-mail to robohelp@axissecurities.in from your registered e-mail id with the short-codes given below as the subject of the mail

SMS

Send a SMS to 7045770457 from your registered mobile number. Only mention the short-code given below

Statement Type	Short-Code
Holding Statement	DPHOLDING
Transaction Statement	CYSOA (For the Current Financial Year) LYSOA (For the Last Financial Year)
Client Master List (Only for NSDL)	DPCML
Capital Gain & Loss statement	CYPNL – (For the Current Financial Year) LYPNL – (For the Last Financial Year)
Demat Invoice (Latest Bill)	DPBILL

You shall receive a mail with the requested statement within 12-24 hrs of placing the request