How to raise a complaint with Axis Direct?

1) You may contact us on 022-4050 8080/022 6148 0808, NRI – 022 6148 0809 for cyber attack queries - 022 6148 0808 OR You can send us an E-mail on helpdesk@axisdirect.in, dphelp@axisdirect.in, nri@axisdirect.in or cybersecurity@axisdirect.in in addition to this on any of the contact numbers & E-mails mentioned in the escalation matrix listed on the Contact Us page at simplehai.axisidrect.in. Or You can physically visit a branch Or Contact us through social media such as Twitter, Facebook, LinkedIn, Instagram etc. to raise a complaint with us

2) We will analyze your query based on your query type and bifurcate it into Query, Request or Complaint

3) If it is a query we will provide you the resolution on the first interaction and close the query

4) If it is a Request or a complaint we will raise a complaint on your behalf and assign it to the designated team and will share a complaint reference number with you

5) You can then track your complaint on our portal or check the final resolution once the complaint is closed on our portal simplehai@axisdirect.in under the support>>FAQ section>> Track My Requests, you will also receive an E-mail and an SMS from us informing you about the closure

Complaints Flow