How to raise a complaint with Axis Direct?

1) You may contact us on 022-4050 8080/022 6148 0808, NRI – 022 6148 0809 for cyber attack queries - 022 6148 0808 OR You can send us an E-mail on This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. in addition to this on any of the contact numbers & E-mails mentioned in the escalation matrix listed on the Contact Us page at simplehai.axisidrect.in. Or You can physically visit a branch Or Contact us through social media such as Twitter, Facebook, LinkedIn, Instagram etc. to raise a complaint with us

2) We will analyze your query based on your query type and bifurcate it into Query, Request or Complaint

3) If it is a query we will provide you the resolution on the first interaction and close the query

4) If it is a Request or a complaint we will raise a complaint on your behalf and assign it to the designated team and will share a complaint reference number with you

5) You can then track your complaint on our portal or check the final resolution once the complaint is closed on our portal simplehai@axisdirect.in under the support>>FAQ section>> Track My Requests, you will also receive an E-mail and an SMS from us informing you about the closure

Complaints Flow