ESC Level 2:
Compliance Officer Incase you are not satisfied with the response at Level 1 within 7 working days, you could contact our Compliance Officer
Contact us through social media such as Twittter, Facebook, Linkedin, Instagram etc. to raise a complaint with us
We will analyze your query based on your query type and bifurcate it into Query, Request or Complaint
If it is a query we will provide you the resolution on the first interaction and close the query
If it is a Request or a complaint we will raise a complaint on your behalf and assign it to the designated team and will share a complaint reference number with you
You can then track your complaint on our portal simplehai@axisdirect.in under the support>>FAQ section
Once the complaint is closed you will receive an E-mail and an SMS from us informing you about the closure, you can check the comments and the resolution on our portal simplehai@axisdirect.in under the support>>FAQ section>> Track My Requests
Complaints Flow
Track Your Request
vV5.0.0.6-60
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