Hinduja Global Solutions announced it is opening its first customerexperience center in Florida. The center, located in Jacksonville, FL, will bring more than 350 new career opportunities in the first phase of expansion, starting in September, with a total of 500 new job opportunities over time. This expansion is due to continued growth of the company's domestic business, driven by a combination of providing additional services to existing clients and recent new business wins.

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HGS Colibrium Inc (Colibrium) has launched the Forward™ Apps, a collection of integrations for two prevalent Cloud CRM platforms: Salesforce and Microsoft Dynamics 365 for Sales. The three Forward™ Apps are designed to extend the CRM platforms' functionality to support the health insurance industry.

The apps revolutionize the management of profile data on members, brokers and providers and provide a platform for managing the health plan's relationships with these three important stakeholders. Each Forward™ App provides structured profiles that can be used for analysis and making the results of those analytics immediately actionable through the CRM platform's inherent communication tools or connected systems such as call center phone and chat systems.

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Hinduja Global Solutions has been granted the prestigious TMC 2018 CRMExcellence Award. HGS was nominated for the organization's DigiCX solutions suite, which is credited for optimizing customer experience through digital channel expansion that caters to today's customer preferences.

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Hinduja Global Solutions announced the launch of its Smart Class Program, a CSR initiative to drive overall educational development of underprivileged children in 16 Government schools - 10 in Indore and 6 in Chennai. HGS has associated with YUVA Unstoppable, one of India's leading NGOs, for the program, which is expected to benefit 1,200 children by leveraging a technology integrated learning model.

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