Hinduja Global Solutions earned top honors in the Transformation category at the NASSCOM Customer Service Excellence Awards 2018, held recently in Bangalore.

HGS won this prestigious recognition for creating a state-of-the-art, omni-channel contact center for a consumer packaged goods company, with a focus on generating a best-in-class customer experience. HGS provides theclient's end-customers with a 24/7, unified, modern customer experience using voice, email, chat and WhatsApp channels to address queries and build brand loyalty. The WhatsApp channel has been so successful that it now accounts for 60% of all contacts with this client, which is industry leading.

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Hinduja Global Solutions announced that the Board of Directors of the Company at its meeting held on 2 November 2018, inter alia, have recommended the dividend of Rs 2.5 per equity Share (i.e. 25%) , subject to the approval of the shareholders.

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Net profit of Hinduja Global Solutions rose 21.01% to Rs 60.48 crore in the quarter ended September 2018 as against Rs 49.98 crore during the previous quarter ended September 2017. Sales rose 4.02% to Rs 529.90 crore in the quarter ended September 2018 as against Rs 509.40 crore during the previous quarter ended September 2017.

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Net profit of Hinduja Global Solutions declined 13.60% to Rs 44.77 crore in the quarter ended September 2018 as against Rs 51.82 crore during the previous quarter ended September 2017. Sales rose 22.91% to Rs 1158.62 crore in the quarter ended September 2018 as against Rs 942.62 crore during the previous quarter ended September 2017.

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