Tata Communications Ltd Share Price – NSE  / BSE

Telecom-Service, Small Cap

Tata Communications announced that it has acquired 51% stake in Commotion Inc., a leading AI-native Enterprise SaaS Platform company with operations in the US and India.

This acquisition marks a significant step in accelerating AI integration across Tata Communications' Digital Fabric offerings, particularly within its Customer Interaction Suite, that includes Tata Communications Kaleyra, to deliver contextual and converged AI driven experiences for both customers and employees. Commotion's orchestration engine will integrate with Kaleyra's core components ? including channels, Kaleyra TX Hub, and CCaaS ? to automate and intelligently guide end-to-end customer journeys, shifting engagement from reactive responses to predictive and generative interactions.

Acquiring Commotion and integrating its capabilities into its Digital Fabric, will further accelerate Tata Communications' own AI adoption and advance its journey to becoming an AI-first organisation. This development builds on its ongoing efforts to help enterprises shift from AI experimentation to scalable, business-critical transformation.

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 Tata Communications today announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra's AI-powered Customer Interaction Suite with NiCE's industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences.

Driven by Tata Communications' robust digital channels, globally compliant voice and network infrastructure, deep cloud migration expertise, agentic AI capabilities, and comprehensive managed services, the solution delivers secure, scalable, and personalised customer experiences across more than 190 countries and territories.

NiCE enhances this partnership with the full capabilities of its CXone Mpower platform, an end to-end CX AI solution that brings together AI-driven workforce augmentation, intelligent automation, and seamless workflow orchestration in a unified solution. With CXone Mpower at the core, enterprises can rapidly modernise their contact centres, ensure consistent excellence across every channel, and turn customer engagement into a measurable engine for growth, operational efficiency, and long-term loyalty.

Together, Tata Communications and NiCE will accelerate digital transformation for customer service operations, ensuring agility, compliance, and innovation at scale, while evolving them from reactive support units into dynamic AI-powered growth engines that anticipate customer needs, empower agents, and drive proactive service.

Further enhancing this experience is the Tata Communications Kaleyra TX Hub ? a modular orchestration layer that connects customers' existing CX stack and enterprise tools into a unified, intelligent, total agent experience. Kaleyra TX Hub offers drag-and-drop deployment, personalised agent views, built-in sentiment analysis, and a unified interface for contact centre agents and supervisors. It simplifies the migration journey for enterprises, making it easier to transition to modern CX AI platforms like NiCE CXone Mpower, while preserving continuity and minimising disruption.

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Profit before tax (PBT) fell 26.12% to Rs 254.64 crore in Q2 FY26 compared withRs 344.65 crore in Q2 FY25.

In Q2 FY26, EBITDA stood at Rs 1,174 crore, registering the growth of 3.9% compared with Rs 1,129 crore in Q2 FY25. EBITDA margin reduced 48 bps to 19.2% in Q2 FY26 as against 19.7% in Q2 FY25,

During the quarter, data revenue increased by 7.3% to Rs 5,179 crore as against Rs 4,826 crore reported in Q2 FY25.

A.S. Lakshminarayanan, MD and CEO, Tata Communications, said: ?We have sustained momentum this quarter, led by healthy double-digit growth in our digital portfolio. The period has also marked some significant wins in government projects, advancing our role in Digital India. Our newly launched products in our strategic bets, including voice AI and cloud networking, are generating significant interest and adoption among our customers, reflecting the strength and relevance of our solutions.?

Kabir Ahmed Shakir, chief financial officer, Tata Communications, said: ?Our Q2 results demonstrate strong operational discipline, with Data EBITDA margins improving sequentially and reflecting the resilience of our core business. As we enter the second half of the fiscal, we expect our strategic bets to further enhance profitability and margin strength. We remain confident in our ability to sustain growth, optimise capital efficiency and deliver long-term value for all stakeholders.?

Tata Communications is a global digital ecosystem enabler powering today's fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables the digital transformation of enterprises globally with collaboration and connected solutions, core and next-gen connectivity, cloud hosting and security solutions, and media services.

The scrip rallied 4.44% to end at Rs 1955.55 on the BSE.

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Net profit of Tata Communications declined 19.44% to Rs 183.06 crore in the quarter ended September 2025 as against Rs 227.23 crore during the previous quarter ended September 2024. Sales rose 6.49% to Rs 6099.75 crore in the quarter ended September 2025 as against Rs 5727.85 crore during the previous quarter ended September 2024.

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