Advantage AxisDirect

FAQ's

To trade in global market do I need a Axis Direct Account?

Yes, you need to open an AxisDirect Trading account. Click here to open an AxisDirect Account

I am existing customer do I need to submit the KYC document?

Yes, AxisDirect need updated KYC documents to open a Global Market Saxo Account

What are the steps to fill client application form?

Kindly click here to download Sample form

How do I transfer my fund for Global Market Trading?

You need to fill A2 Outward remittance form(A2 form).

What are the steps to fill outward remittance form (A2 Form)?

Kindly click here to download sample form

What is the customer service no ?

Trade related queries : +91 124 4846454 csin@saxobank.com
Other queries: helpdesk@axisdirect.in 1800 210 0808

How to generate password?

Click here to generate new password

Are there any account opening charges?

There are no account opening charges

Which segments can I trade?

Customer can trade in only cash product for Equities and ETF.

Which exchanges I can trade?

Region EXCHANGE NAME SYMBOL
North America & Canada NASDAQ NASDAQ & NSC
New York Stock Exchange NYSE & ARCA
NYSE MKT AMEX
OTC Bulletin Board/Pink Sheets < $ 50000 Trade OOTC & OTCBB
OTC Bulletin Board/Pink Sheets > $ 50000 Trade OOTC & OTCBB
Toronto Stock Exchange > 1 CAD per share TSE
Toronto Stock Exchange < 1 CAD per share TSE
TSX Venture Exchange > 1 CAD per share TSX
TSX Venture Exchange < 1 CAD per share TSX
EUROPE BME Spanish Exchanges SIBE
Deutsche Börse (XETRA) FSE
Irish Stock Exchange ISE
London Stock Exchange (IOB) LSE_INTL
London Stock Exchange LSE_SETS
Milan Stock Exchange MIL
NASDAQ OMX Copenhagen CSE
NASDAQ OMX Helsinki HSE
NASDAQ OMX Stockholm SSE
NYSE Euronext Amsterdam (AEX) AMS
NYSE Euronext Brussels BRU
NYSE Euronext Lisbon LISB
NYSE Euronext Paris PAR
Oslo Stock Exchange OSE
Prague Stock Exchange PRA
SIX Swiss Exchange SWX & VX
Vienna Stock Exchange VIE
Warsaw Stock Exchange WSE
Johannesburg Stock Exchange JSE
Asia / Pacific Australian Securities Exchange ASX
Hong Kong Exchanges HKEX
Singapore Exchange SGX-ST
Tokyo Stock Exchange TYO
What are the brokerage charges?

Region EXCHANGE NAME SYMBOL AXIS ONLINE RATE
      COMMISSION STANDARD MINIMUM
North America & Canada NASDAQ NASDAQ & NSC 0.015 USD/share (min 6 USD)
New York Stock Exchange NYSE & ARCA 0.015 USD/share (min 6 USD)
NYSE MKT AMEX 0.015 USD/share (min 6 USD)
OTC Bulletin Board/Pink Sheets < $ 50000 Trade OOTC & OTCBB 0.15% (min 25 USD)
OTC Bulletin Board/Pink Sheets > $ 50000 Trade OOTC & OTCBB 25 USD/share (min 25 USD)
Toronto Stock Exchange > 1 CAD per share TSE 0.03 CAD/share (min 23 CAD)
Toronto Stock Exchange < 1 CAD per share TSE 23 CAD/Trade (min 23 CAD)
TSX Venture Exchange > 1 CAD per share TSX 0.02 CAD/share (min 25 CAD)
TSX Venture Exchange < 1 CAD per share TSX 25 CAD/Trade (max 25 CAD)
EUROPE BME Spanish Exchanges SIBE 0.10% (min 9 EUR)
Deutsche Börse (XETRA) FSE 0.10% (min 9 EUR)
Irish Stock Exchange ISE 0.10% (min 9 EUR)
London Stock Exchange (IOB) LSE_INTL 0.10% (min 15 GBP)
London Stock Exchange LSE_SETS 0.10% (min 6 GBP)
Milan Stock Exchange MIL 0.10% (min 9 EUR)
NASDAQ OMX Copenhagen CSE 0.10% (min 29 DKK)
NASDAQ OMX Helsinki HSE 0.10% (min 9 EUR)
NASDAQ OMX Stockholm SSE 0.10% (min 65 SEK)
NYSE Euronext Amsterdam (AEX) AMS 0.10% (min 8 EUR)
NYSE Euronext Brussels BRU 0.10% (min 8 EUR)
NYSE Euronext Lisbon LISB 0.10% (min 8 EUR)
NYSE Euronext Paris PAR 0.10% (min 8 EUR)
Oslo Stock Exchange OSE 0.10% (min 65 NOK)
Prague Stock Exchange PRA 0.28% (min 500 CZK)
SIX Swiss Exchange SWX & VX 0.10% (min 14 CHF)
Vienna Stock Exchange VIE 0.10% (min 9 EUR)
Warsaw Stock Exchange WSE 0.30% (min 75 PLN)
Johannesburg Stock Exchange JSE 0.23% (min 100 ZAR)
Asia / Pacific Australian Securities Exchange ASX 0.10% (min 18 AUD)
Hong Kong Exchanges HKEX 0.15% (min 90 HKD)
Singapore Exchange SGX-ST 0.15% (min 15 SGD)
Tokyo Stock Exchange TYO 0.15% (min 1500 JPY)
What is the Max limit for the Individual to Invest in foreign markets?

Customer needs to transfer funds for investing in overseas market under Liberalized Remittance Scheme (LRS) from a scheduled commercial bank. The current limit for the same is USD 2.5 lac per year. Axis Securities do not have any role in fund transfer or fund withdrawal, as customers will directly be transferring funds for investments to Saxo Bank and will directly be receiving funds from Saxo Bank for any withdrawals done. Customer will be responsible for adhering to FEMA and other guidelines.

What Documents are required to open an international account?

Customer needs to submit POA ( proof of Address) and POI ( proof of identity).

How do I request support?

You can find the answer to your question in our Support Center or require additional assistance, please contact Support, following steps below.

If you are already logged into the SaxoTraderGO, follow these steps to complete the Contact Support form (not available on Smartphone App): 

  • Account > Other
  • Contact Support
  • Subject (Mandatory) type in your question
  • Message  additional information
  • Attach Files (Documents, Images, Log Files,...) where required
  • Submit
What are the system requirements for SaxoTraderGO?

The SaxoTraderGO platform has been tested and is officially supported in the following browsers on the following OSs:

DEVICE TYPE OPERATING SYSTEMS BROWSERS
PC

Windows 7

Windows 8

Windows 10

IE 11

Firefox 25

Chrome

Edge

MAC OSX 10.11+

Safari (newest)

Chrome (newest)

ChromeBook Chrome OS version 44+ Chrome
Linux PC (ubuntu) Linux

Chromium

Firefox Not Supported

Tablet

iOS9+

Android 4.1+

Safari

Chrome

Smartphone

iPhone - iOS9

Android 4.1+

Safari

Chrome


Please note that Private Browsing modes are not supported

    
Is it possible to create a customized Watch list in SaxoTraderGO?

Yes, SaxoTraderGO allows you to navigate on standard Watchlists by clicking on the bottom as the image below:

In order to create your personal Watchlists click on the name of the current Watchlists and select new list as the image below:

Then new tab will be open and you will be able to Add Instruments, Rename and modified the Layout as the image below:

SaxoTraderGO troubleshooting for MAC?

In order to solve connectivity issues and improve the SaxoTraderGO performance on your MAC, please follow below instructions. The guide is focused on the 3 browsers we support, Firefox, Safari and Chrome.

  • Mozilla Firefox
    • Open your Firefox browser
    • Enable Cookies from Saxo
    • On the Menu Bar select Firefox
    • Go to Preferences>Privacy>History section>Use custom settings for history
    • Under the Cookies section - place a check next to Accept > Cookies from sites and click on Exceptions… button and add as allowed site on the list of exceptions the following addresses: www.onlinewebconnect.com, www.saxobank.com, www.saxotrader.com
    • Activate Java Plugin
      • On the Menu Bar select Tools>Add-ons
      • Click on the "Plugins" option.
      • Locate the "Java Applet" plugin and click on the "Always activate" button to enable the plugin.
      • Now completely close Firefox. The issue should now be fixed after restarting Firefox.
    • Safari
      • Open your Safari browser
      • Select Safari on the Menu bar
      • Go to Preferences
      • Select Security from the list of options at the top of Preferences window
      • In the Web content check options Enable plug-in, Enable Java and Enable Java Script
      • Select Privacy - in the Cookies and website data select Always allow
      • Close the window
      • Go back to Safari on the Menu Bar
      • Select Clear History and Website Data-Clear all history-and confirm your choice by clicking on Clear history.
      • Now close Safari, reopen it and login to your account.
    • Chrome
      • Open Google Chrome
      • Click on Chrome on your menu bar
      • Preferences>Settings>Show advanced settings(on the bottom of the page):
      • Allow Java Script and Cookies
      • Go to content settings>Java script>Allow all sites to run JavaScript (recommended)
      • Still in content settings>Cookies>Allow local data to be set(recommended)
      • Click on Done to close the window
      • Delete Browsing History and Cookies
      • Click on Chrome>Select clear browsing data> select the requested time frame (we recommend the beginning of time)
      • Select Browsing history > Cached Images and files > Cookies and other site and plug-in data
      • Click on Clear browsing data
      • Now close Google Chrome, reopen it and login to your account.

    If the above does not solve your problem, please contact Service Centre and provide exact details of the error seen (including a screenshot when possible).

How many charts can I open in SaxoTraderGO?

With SaxoTraderGO you can display 4 charts at the same time on your computer, 2 charts if you are on a Tablet and 1 chart on your Smartphone.

This image shows the Charts view on a computer, where you also can :

  • Get the 4 charts on full screen
  • Expand one of the charts to the whole chart area.
Insights

Main Office Address

Unit No. 2, Phoenix Market City,15, LBS Road, Near Kamani Junction, Kurla (West), Mumbai- 400 070.

Email Address

In case of any queries please write to: helpdesk@axisdirect.in

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